Overview

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Ascot Volunteer Bureau is a small local registered charity. Our primary objective is to provide transport to medical appointments for the older residents of Ascot, Sunninghill and Sunningdale. They can include appointments at the GP surgery, hospital, dentist, chiropodist, chiropracter, et cetera. Click here or on the thumbnail image on the left to see further information which will be useful both to clients of our service and to potential volunteers.

Our drivers are all volunteers who will pick you up from your home, take you to your appointment, either wait for you or arrange to pick you up on completion of your appointment, and then drive you home.

There is an article in Ascot Matters in the form of questions and answers which provides useful information for potential volunteers on the work that we do. There is one correction to the information in that article. With effect from September 2019, AVB drivers now charge 50p per mile for longer journeys and £5 for local journeys.

Covid

Our office in South Ascot was closed during the pandemic, but we managed to provide a limited service, when government rules permitted, by operating remotely.

Our normal service recommenced in March 2022, and we decided to continue to operate remotely, closing the office permanently. Our volunteers now deal with messages and requests left on our answerphone or submitted via the form on this website.  A volunteer will respond to you before the end of the next working day to progress your request. We can be contacted by ringing 01344 625520 and leaving a message, or by filling in the form on the Transport Booking Form page and submitting it.

If you call 01344 625520 please provide your name and a telephone number or email address where we can contact you. In addition, you should give details of the place, date and time of your appointment.  We ask that you seek transport  within four weeks of the date of your appointment. Please note that a volunteer will ring you from a mobile number or landline but NOT from 01344 625520.

At this time we ask that you be prepared to wear a face mask if the driver requests you to do so.

For local journeys the fee will be £5 and for journeys outside the local area a charge will be applied at 50p per mile .

Limitations

Please note that we cannot cater for people in wheelchairs. See the transport page for details. Also, we currently only have sufficient drivers to meet the demand for transport to medical appointments. We are therefore unable to satisfy requests for transport for other reasons.

If you do not reside in our area  please check out the links page where we include contact details for neighbouring organisations who provide a similar service.

Privacy

Please note that the General Data Protection Regulation (GDPR) means that AVB clients must give us explicit permission to hold their personal details. See the client consent form section on the right-hand side of this page.